po188 Frequently Asked Questions

po188 requires a government-issued photo ID (Indonesian KTP or passport) and proof of address (a recent utility bill or bank statement dated within 90 days). Documents must be clear, unedited scans or photographs. KYC is mandatory before your first withdrawal and is usually completed within 24 hours of submission during business hours (WIB, UTC+7).

On the po188 Login page, click "Forgot Password" and enter your registered email address. A secure reset link will be sent to your inbox within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account after 30 minutes, contact our 24/7 support team at [email protected].

No. po188 strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically and will be suspended. Any balances or winnings on duplicate accounts are subject to forfeiture. If you previously closed an account and wish to reopen it, contact support rather than registering again.

To permanently close your account, email [email protected] from your registered address with the subject line "Account Closure Request". Withdraw any remaining balance first — funds in a closed account cannot be accessed after closure. Alternatively, consider a self-exclusion period if gambling harm is a factor, as this is more appropriate than a simple account closure.

The minimum deposit on po188 is Rp 25.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 50.000 for local bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, or Bank Permata. There is no maximum deposit limit, though transfers above Rp 50.000.000 may require an additional verification step.

The minimum withdrawal to a Mandiri bank account is Rp 50.000. Withdrawals are processed within 1 to 3 business hours during operational hours (08:00–22:00 WIB). You must withdraw to a bank account registered in your own name — third-party withdrawals are strictly prohibited and will be declined pending investigation.

po188 does not charge any processing fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own inter-bank transfer fees. To avoid unexpected charges, use the same bank for both deposit and withdrawal, or choose a fee-free e-wallet such as DANA or GoPay for smaller transactions.

Yes. po188 supports deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet deposits are among the fastest funding methods available, typically credited in under 5 minutes. The minimum deposit via e-wallet is Rp 25.000. Note that some bonus promotions may exclude e-wallet deposits — always check the specific promotion terms before depositing.

First, confirm that your KYC verification is complete, as unverified accounts cannot process withdrawals. If KYC is approved and the withdrawal is still pending after 3 business hours, contact our live chat support with your withdrawal reference number. Delays most commonly occur during peak hours (18:00–22:00 WIB) or if additional security checks are triggered.

A wagering requirement (also called a rollover or turnover requirement) is the number of times you must bet the bonus amount before the bonus funds convert to withdrawable cash. For example, a bonus of Rp 100.000 with a 10x wagering requirement means you must place a total of Rp 1.000.000 in qualifying bets. Not all game types contribute equally — slots typically count 100%, while live casino games may count less.

Yes. po188 runs regular cashback promotions for both sportsbook and casino players, typically rebating a percentage of net losses over a defined period (daily or weekly). Cashback is credited automatically to your account at the end of the qualifying period and usually carries lower wagering requirements than standard deposit bonuses. Check the Promotions page in your account for current offers.

po188 operates a tiered VIP loyalty program. Players accumulate loyalty points based on their real-money wagering activity across all product categories. Higher tiers unlock benefits including faster withdrawal processing, higher withdrawal limits, personal account managers, exclusive promotions, and access to VIP-only tournaments. Tier upgrades are reviewed monthly based on the previous 30 days of activity.

Yes. If you accepted a bonus but decide you no longer wish to complete the wagering requirements, you can forfeit the bonus through your account settings under "Active Bonuses". Once forfeited, the remaining bonus balance is removed and any cash balance that was locked pending wagering completion becomes fully withdrawable. Note that any winnings generated from the forfeited bonus will also be removed at the time of forfeiture.

You must be at least 21 years old to register and play on po188. This is a strict, non-negotiable requirement. Age is verified during the KYC process prior to your first withdrawal. Accounts found to belong to players under 21 are immediately suspended, all bets are voided, and deposited funds are returned to the payment source.

po188 provides a comprehensive set of responsible gaming tools: daily, weekly, and monthly deposit limits; loss limits; session time limits; reality check pop-ups; temporary time-out periods (24 hours to 90 days); and self-exclusion (6 months, 12 months, 24 months, or permanent). All tools can be activated instantly via Account Settings or by contacting our support team at [email protected].

To self-exclude, log in to your po188 account, go to Account Settings, and select Responsible Gaming. Choose your preferred exclusion period: 6 months, 12 months, 24 months, or permanent. Self-exclusion takes effect immediately and cannot be reversed before the end of the chosen term. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and our team will action it within 1 hour.

Log in to po188, navigate to Account Settings, and select the Responsible Gaming tab. Choose "Deposit Limits" and set your preferred daily, weekly, or monthly cap in IDR. Limits take effect immediately. If you want to increase an existing limit, a 7-day cooling-off period applies before the higher limit becomes active — this is a deliberate safeguard to protect against impulsive decisions.